Terms and Conditions

When stated in this document, „PetsForFriends“ (also referred to as „We“, „the Website“, „the Site“ the App“), refers to the company „PetsForFriends“ and any products and services provided by PetsForFriends, and the PetsForFriends staff members who work on behalf of PetsForFriends.

By visiting PetsForFriend’s website and/or app and creating a profile you accept and agree that you have read, that you understand, that you accept, and that you will comply with our Terms and Conditions.

You also agree that you are above the legal age of 18. You agree that you have read and understood PetsForFriends’ Terms and Conditions and Privacy Policy and that you agree to enter into a legally binding contract with PetsForFrieds.

Any dispute/s between the Pet Owner, Pet Lover and any third party is to be resolved by the Owner and The Pet Lover. PetsForFriends will not be responsible for finding a solution, settling, and/or offering an outcome to any issue, accident, injury or difficulty that has occurred prior, during, or after the PetsForFriends experience. You accept and agree that PetsForFriends provides a platform for pet owners and pet lovers to negotiate their own terms and conditions upon lending and/or borrowing a pet or a number of pets. PetsForFriends do their best to check every profile that is created via the Site and the App.

We do our best to find you the right match based on the information you have provided within your profile, however, once PetsForFriends have provided you with a potential pet owner/lover PetsForFriends will not be responsible for anything beyond that point. Please note that by confirming our Terms and Conditions you allow PetsForFriends to share parts of the information from your profile, this includes; your first name, your suburb, what pet you own, what pet you want to borrow, your reason for lending and/or borrowing.

PetsForFriends maintains a zero tolerance policy regarding objectionable content. Objectionable content may not be uploaded or displayed to the extent such content includes, is in conjunction with, or alongside any, Objectionable Content. Objectionable Content includes, but is not limited to: (i) sexually explicit materials; (ii) obscene, defamatory, libelous, slanderous, violent and/or unlawful content or profanity; (iii) content that infringes upon the rights of any third party, including copyright, trademark, privacy, publicity or other personal or proprietary right, or that is deceptive or fraudulent; (iv) content that promotes the use or sale of illegal or regulated substances, tobacco products, ammunition and/or firearms; and (v) gambling, including without limitation, any online casino, sports books, bingo or poker. Any user can flag content they deem objectionable for review. Content will be moderated by Be Heard to ensure the timely removal of any and all objectionable content. User accounts which have been confirmed responsible for posting objectionable content will be restricted from PetsForFriends.
Complaints must be communicated through the Contact page via the Site, however please note, that by agreeing to these Terms and Conditions you accept that for any complaint made, there is no guarantee of a resolution.

PetsForFriends highly encourage Members to organise a meeting prior to any lending and/or borrowing. If you decide to borrow and/or lend, please ensure you have provided PetsForFriends and the other member involved with; correct contact details, information about your pet, information regarding any medical or dietary conditions/requirements, an understanding of where they will be taking your pet and who will be around your pet, negotiate and confirm the timeframe, provide an emergency contact, etc. These are just a few examples of factors that you should consider prior to lending and/or borrowing, it is important that every Member creates their own list of important factors to consider and questions to ask prior to lending and/or borrowing. By accepting these Terms and Conditions you also agree to allowing PetsForFriends to share your first name, reason for lending and/or borrowing, your email address, mobile number and suburb with other Members. It is up to you to confirm lending and/or borrowing details, e.g. date, time, length of borrowing/lending time, etc.

PetsForFriends aim to build a safe and friendly community and therefore PetsForFriends must save all of the information you have provided on file. The information you have provided may also be used for marketing and advertising purposes.

Borrowers and Lenders should not be requesting any forms of payment from each other when lending and/or borrowing. If another Member requests payment please contact PetsForFriends immediately.

PetsForFriends expects all Members to be truthful and accurate when communicating and negotiating with other Members and with PetsForFriends staff. If you purposely provide PetsForFriends with incorrect information, or you provide PetsForFriends with a reason to deem you untrustworthy (the basis of the reason is determined by PetsForFriends), understand that you will not be provided with lending and/or borrowing opportunities.

Thank you for reading our Terms and Conditions.

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